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Owned and operated by Urban Lens Cameras, our team is ready to assist with any camera or gear questions.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your camera or gear ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
If your camera, cage, or accessory does not meet your expectations, you can start a return within the window outlined on our returns page. Items should be in their original packaging and unused condition.
Can I exchange a camera for a different model?
Exchanges are available for items of equal or different value. Simply contact our team with your order number, and we will walk you through swapping to the model that better fits your shooting needs.
How do I choose between different digital camera models?
Consider factors like sensor size, resolution, autofocus speed, and your primary use case, whether that is street photography, video production, or studio work. Our support team is happy to help you compare specs and find the right fit.
Are your camera cages compatible with all models?
Our camera cages are designed to fit a range of popular camera bodies. Each product listing includes detailed compatibility information, so check the specs or ask us if you need help matching a cage to your setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our team aims to answer every camera and gear inquiry within one business day.
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Your payment and personal information are protected with industry-standard encryption at every step.
Quality Gear
Every smart camera, digital camera, and cage in our catalog is carefully selected for reliability and performance.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
